ABOUT US
The General Insurance OmbudService is an independent dispute resolution service that provides free and impartial help for Canadian consumers of home, automobile and business insurance.
Our knowledgeable staff can answer questions about your insurance policy and will ensure you get a prompt response to your insurance complaints.
Get to know us
Free and Impartial
We are here
to help
Our Vision
The General Insurance OmbudService will be recognized as the destination of choice for complaint resolution for the General Insurance Industry, its customers, and Governments, by being a Centre of Excellence.
Our Mission
The General Insurance OmbudService mission is to provide consumers of car, home and business insurance in Canada with a cost-free, independent and impartial process to resolve their complaints.
To achieve our mission, we are committed to:
- Making insurance consumers aware of the service we provide;
- Applying best practices and standards in addressing complaints;
- Providing access for consumers by toll-free telephone, mail, e-mail, online forms and facsimile;
- Maintaining a knowledgeable and courteous consumer service staff; and
- Ensuring that all cases are treated in a confidential, balanced and fair manner.