ABOUT US

The General Insurance OmbudService is an independent dispute resolution service that provides free and impartial help for Canadian consumers of home, automobile and business insurance.

Our knowledgeable staff can answer questions about your insurance policy and will ensure you get a prompt response to your insurance complaints.

Get to know us

Free and Impartial

We are here


to help



Our Vision

The General Insurance OmbudService will be recognized as the destination of choice for complaint resolution for the General Insurance Industry, its customers, and Governments, by being a Centre of Excellence.

Our Mission

The General Insurance OmbudService mission is to provide consumers of car, home and business insurance in Canada with a cost-free, independent and impartial process to resolve their complaints.

To achieve our mission, we are committed to:

LEARN MORE ABOUT OUR GUIDING PRINCIPLES

Our
Commitment
to Consumers

Our
Fairness
Standard