News and Updates

Read the latest news from GIO as well as our monthly blog series written by GIO’s Consumer Service Officers to help you better understand all things related to your insurance policies and processes, as well as answer some of your most frequently asked questions.

An insurance policy is a contract that defines the obligations of both the insured (you the customer) and the insurer (your insurance company). Insurance policies sometimes contain terms that are hard to understand, and policies may be written in a confusing manner. Taking the time to understand your policies is well worth the effort.

How to read your insurance policy

An insurance policy is a contract that defines the obligations of both the insured (you the customer) and the insurer (your insurance company). Insurance policies sometimes contain terms that are hard to understand, and policies may be written in a confusing manner. Taking the time to understand your policies is well worth the effort.

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What GIO can and can’t help with

The General Insurance OmbudService (GIO) is an impartial third-party that independently reviews and investigates consumer complaints against their insurance companies, as well as works with them to resolve their disputes.  Continue reading to find out more about when GIO can help and when a dispute may be outside of our mandate.

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Auto Insurance Terms to Know

Insurance 101: Auto Insurance Terms to Know

When you are discussing the terms of your auto insurance policy with your provider, there may be some terms that you are unfamiliar with or that are confusing. To help you better understand your auto insurance policy, we’ve put together a list of some of the most common terms that you may come across during the process.

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Helping you better understand your insurance policies

In order to better support consumers across the country, we are pleased to introduce our new monthly
blog. Written by General Insurance OmbudService (GIO)’s helpful Consumer Service Officers, the goal of our blog is to help you better understand all things related to your insurance policies and processes, as well as answer some of the insurance questions our team hears from Canadians every day.

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Insurance 101: General Insurance Terms to Know

When you are discussing your insurance policy and contract of insurance with your insurance provider, there may be a lot of terms that are new or confusing to you. To help you better understand some of the most common insurance terms, we’ve put together a list of definitions.

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Insurance 101: Understanding your insurance contract

If you are like most people, insurance is something you struggle to understand. We can assure you that you are NOT alone. A lot of the calls we receive at the General Insurance OmbudService (GIO) are calls from consumers who are looking for information about the specifics of their policy.

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