GIO Industry Trends Bulletin – July 2026
While handling consumer disputes, the GIO team continuously examines the topics being raised by consumers. Between January – June 2026, several key trends emerged.
GIO Board of Directors Senate Visit
In June 2026, the GIO Board of Directors had the privilege of visiting the Senate of Canada ahead of its Board meeting in Ottawa. We extend our sincere thanks to Senator Andrew Cardozo for his welcome and knowledge of the institution and to Senator Kim Pate for her in-depth description of an individual Senator’s role. […]
GIO Newsletter June 2026
Insurance Awareness, Water Damage and more
Property Insurance: 7 Things to Look for in your Property Insurance Coverage
Whether you’re a homeowner in Toronto, a condo owner in Vancouver, a landlord in Quebec or a tenant in Halifax, having the right property insurance is crucial in protecting your investment. But not all policies are created equal, and as a property owner you need to know what to look for in a policy that […]
Auto Insurance: Fault Determination
What to do if you disagree with an at-fault determination from your insurance provider Being involved in a car accident can be unsettling and stressful. Even if you’re fortunate enough to escape serious injury, your insurance company may still find you at fault, which can dramatically increase your premium. But what if you disagree with your insurance company’s assessment that you’re the one to blame for the accident? Can […]
March Newsletter: Ready for Spring
While addressing consumer concerns, our team continuously monitors and analyzes the topics being raised by consumers. Last year, we began reporting on these industry trends.
Why Misrepresentation Matters: What Every Insurance Consumer Should Know
Accuracy and honesty aren’t optional, they’re essential. That’s where misrepresentation comes into play.
GIO Trends Report: February 2026
While handling consumer disputes, the GIO team continuously monitors and analyzes the topics being raised by consumers. Between July and December 2025, several recurring themes emerged. The trends outlined below reflect broader consumer experiences across the insurance industry and are not attributable to any single insurer. Key Trends Identified 1. Partial Property Repairs and Matching […]
What is a Proof of Loss in Canada? Why it matters when filing an insurance claim
When you file an insurance claim in Canada whether for a car accident, home damage, theft, or another insured event, there’s a good chance your insurance company will ask you to submit something called a Proof of Loss. If you’re not sure what that is, you’re not alone. Many policyholders don’t encounter this document until they’re already dealing with a stressful situation. But knowing what a Proof of Loss is and […]
December 2025 Newsletter: Goodbye 2025! GIO’s Year in Review
As we wrap up 2025, let’s look back at GIO’s year. New Complaint Operation Model To improve efficiency and provide improved service to consumers, we restructured our team to better manage the increasing number of inquiries. As a result, GIO saw an immediate reduction in the average time to close from 48.3 days to 38.25 days, while increasing the average […]