Case Study


Broadway Ticket Protection Coverage

Synopsis of Complaint:

The Consumer purchased tickets to a Broadway play, along with ticket protection insurance, with his credit card. The attendees contracted COVID-19 just days prior to the event and could not attend.

A claim was submitted and subsequently denied by the Insurer.

Review by GIO:

GIO reviewed the situation and confirmed with the Consumer that epidemics or pandemics were exclusions of coverage. Other illnesses would be covered subject to examination by a physician within 48 hours of the cancellation.


GIO communicated the exclusions of the policy to the consumer who was able to understand the rationale for the denial of the coverage.

GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. GIO can provide advice on dealing with your insurance company as a first step. If you are not satisfied with the decision from your provider on your claim, GIO can help resolve your claim. 

If you’d like to submit a claim visit here.

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