The consumer was involved in an accident in a roundabout and the insurance company assessed that the consumer was at fault. The consumer escalated the case, as they believed the insurance company had misinterpreted the rules of the roundabout. The insurance company maintained that the consumer was at fault as they were not yielding to the right-of-way, in accordance with the signage at the roundabout when the collision occurred.
The Consumer Service Officer (CSO) asked the consumer to provide a photo of the signage and reviewed the rules of the roundabout.
The CSO contacted the insurance company and provided the photo of the signage and the rules of the roundabout. The other vehicle involved in the collision had failed to follow the right-of-way when the accident occurred.
The insurance company was satisfied that the consumer had yielded to right-of-way and exited properly in accordance with the signage. The record was amended to show that the consumer was not at fault in this accident.
GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. GIO can provide advice on dealing with your insurance company as a first step. If you are not satisfied with the decision from your provider on your claim, GIO can help resolve your claim.
If you’d like to submit a claim visit here.
General Insurance OmbudServiceService de conciliation en assurance de dommages
4711 Yonge Street, 10th floorToronto, ON M2N 6K8Tel 1-877-225-0446Fax 416-299-4261
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