Auto Insurance: Mechanical Breakdown Claim
The consumer disagreed with the policy effective date of the mechanical breakdown policy given the manufacturer provided a one-year warranty.
Auto Insurance: Policy Cancellation Overturned
The consumer’s auto insurance policy was cancelled due to non-payment of premium during the Canada-wide postal strike.
Auto Insurance: Broker Scam
A consumer who was new to Canada, purchased a vehicle from a dealership. Prior to the pickup of the vehicle, the dealer advised the consumer he would need to purchase the required mandatory auto insurance and provide proof of that auto insurance.
Car Insurance: Value depreciation
The consumer changed car insurance companies and asked the agent at their new insurance company for all the same coverages he had on his policy with his previous insurer.
Pay-as-you-go car insurance
The Consumer enrolled in a pay-as-you-go car insurance policy and installed a device to monitor mileage, which reported data to the Insurer to calculate the premium.
Ownership mix-up on an Insured Vehicle
The Consumer purchased a vehicle to be used by his daughter and insured the vehicle in his name and with his daughter listed as principal driver. Shortly after the vehicle was picked up, the Consumer noticed that the dealership put the ownership in the daughter’s name and not the Consumer’s name despite the Consumer providing a bank draft for payment of the vehicle.
Vehicle rental insurance coverage on DCPD claim
A Consumer was involved in a not-at-fault loss and was provided a rental under Direct Compensation Property Damage (DCPD). Due to supply chain issues, parts were delayed, and repairs could not be completed in a timely manner.
Modified Vehicle Coverage
The consumer’s vehicle was stolen and recovered but was damaged. The insurer denied the claim on the basis that the consumer did not advise them that the vehicle was a modified vehicle.
Auto collision insurance dispute: Rental vehicle coverage
There was an auto collision and the issue in dispute was reimbursement for the total cost of the tow expenses and rental expenses
Borrowed vehicle insurance denial
Consumer’s son borrowed the family vehicle and was involved in an accident. The consumer put in a claim, which was denied due to misrepresentation. Consumer contacted GIO for assistance after receiving a final position letter from his insurer maintaining the decision to deny his claim.