GIO Board of Directors Senate Visit
In June 2026, the GIO Board of Directors had the privilege of visiting the Senate of Canada ahead of its Board meeting in Ottawa. We extend our sincere thanks to Senator Andrew Cardozo for his welcome and knowledge of the institution and to Senator Kim Pate for her in-depth description of an individual Senator’s role. […]
GENERAL INSURANCE OMBUDSERVICE RECEIVES RECORD NUMBER OF CONTACTS FOR SECOND YEAR IN A ROW
The results of this year’s Annual Report show a 17% increase in contacts to the independent dispute resolution service. TORONTO, ON, October 27, 2025 – The General Insurance OmbudService (GIO) released the results of their 2024-2025 Annual Report at their Annual General Meeting in Toronto on October 23. For the second consecutive year, the organization […]
The General Insurance OmbudService introduces new complaint operations model
New model cuts average case closure time by 20% and boosts monthly closures by 51.6%
GENERAL INSURANCE OMBUDSERVICE INCREASES CONTACTS BY 26% IN 2023-2024 YEAR
The results of this year’s annual report show that the vital dispute resolution service had its busiest year yet.