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Insurance 101: Understanding your insurance contract

If you are like most people, insurance is something you struggle to understand. We can assure you that you are NOT alone. A lot of the calls we receive at the General Insurance OmbudService (GIO) are calls from consumers who are looking for information about the specifics of their policy.

Insurance 101: General Insurance Terms to Know

When you are discussing your insurance policy and contract of insurance with your insurance provider, there may be a lot of terms that are new or confusing to you. To help you better understand some of the most common insurance terms, we’ve put together a list of definitions.

How to read your insurance policy

An insurance policy is a contract that defines the obligations of both the insured (you the customer) and the insurer (your insurance company).

Property Insurance: 7 Things to Look for in your Property Insurance Coverage

Whether you’re a homeowner in Toronto, a condo owner in Vancouver, a landlord in Quebec or a tenant in Halifax, having the right property insurance is crucial in protecting your investment. But not all policies are created equal, and as a property owner you need to know what to look for in a policy that […]

Auto Insurance: Fault Determination

What to do if you disagree with an at-fault determination from your insurance provider  Being involved in a car accident can be unsettling and stressful. Even if you’re fortunate enough to escape serious injury, your insurance company may still find you at fault, which can dramatically increase your premium.  But what if you disagree with your insurance company’s assessment that you’re the one to blame for the accident? Can […]

Water Damage & Insurance: What will my insurance cover?

To understand what water damage is covered by your insurance, it is important to understand the distinction between the different types of water damage coverage that are available in a personal property insurance policy. Here are some common definitions of the different types of water coverage:   Water Escape Coverage: Provides coverage when an internal […]

What is a Proof of Loss in Canada? Why it matters when filing an insurance claim 

When you file an insurance claim in Canada whether for a car accident, home damage, theft, or another insured event, there’s a good chance your insurance company will ask you to submit something called a Proof of Loss.  If you’re not sure what that is, you’re not alone. Many policyholders don’t encounter this document until they’re already dealing with a stressful situation. But knowing what a Proof of Loss is and […]

4 Things to Look for in Your Auto Insurance Policy (That Go Beyond the Price Tag) 

Auto insurance isn’t just a box to tick, it is financial protection that could save you thousands when the unexpected happens. Sure, it’s legally required, but not all policies are created equal.  Whether you’re renewing your current policy, switching providers, or buying car insurance for the first time, it’s crucial to look beyond just the monthly premium.  Here are four essential things to check on your auto insurance policy […]

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