GIO Newsletter June 2026
Insurance Awareness, Water Damage and more
March Newsletter: Ready for Spring
While addressing consumer concerns, our team continuously monitors and analyzes the topics being raised by consumers. Last year, we began reporting on these industry trends.
December 2025 Newsletter: Goodbye 2025! GIO’s Year in Review
As we wrap up 2025, let’s look back at GIO’s year. New Complaint Operation Model To improve efficiency and provide improved service to consumers, we restructured our team to better manage the increasing number of inquiries. As a result, GIO saw an immediate reduction in the average time to close from 48.3 days to 38.25 days, while increasing the average […]
October 2025 Newsletter: GIO’s Annual Report is now available!
2024-2025 Annual Report GIO is pleased to announce that this year’s Annual Report is now available! For the second consecutive year, GIO has surpassed its highest number of contacts, responding to over 7,300 consumer inquiries. This marks the GIO’s busiest year on record and an increase of 17% over the previous year. Here are some […]
June 2025 Newsletter: Summer News & Preparing for Wildfires
Latest Blog Posts We release monthly blogs to help consumers better understand their insurance policies. In case you missed it, check out some of the latest posts below: Water Damage & Insurance: What will my insurance cover?To understand what water damage is covered by your insurance, it is important to understand the distinction between the […]
March 2025 Newsletter: Hello Spring!
Latest Blog Posts We release monthly blogs to help consumers better understand their insurance policies. In case you missed it, check out some of the latest posts below: Cybersecurity: Steps you can take to protect yourself The Government of Canada has been actively working to help Canadians protect themselves online through their GetCybersafe campaign. The […]
December 2024 Newsletter: Goodbye 2024
As we wrap up 2024, let’s look back at GIO’s year. GIO’s New Blog This year General Insurance OmbudService (GIO) launched a monthly blog! Written by GIO’s knowledgeable team, the goal of our blog is to help you better understand all things related to your insurance policies and processes, as well as answer some of […]
November 2024 Newsletter
2023-2024 Annual Report GIO is pleased to announce that this year’s Annual Report is now available! Here are some key stats from GIO’s Annual Report (as of April 30, 2024): WEBSITE 25,942 total Canadian visitors (23,941 on the English website, 2,001 on the French website). CONSUMER ASSISTANCE 6,270 inquiries were received (6,081 contacts in English, 189 contacts in French). INFORMAL CONCILIATION 345 inquiries […]
June 2024 Newsletter
Latest Blog Posts In case you missed it, we launched a new blog at the beginning of the year to help you better understand your insurance policies. Check out some of the latest posts: Water Damage & Insurance: What will my insurance cover? To understand what water damage is covered by your insurance, it is […]
April 2024 Newsletter: NEW Monthly Blog!
NEW: Our Monthly Blog To better support Canadians across the country, in January we launched our new monthly blog. Written by the GIO team, the goal of our blog is to help you better understand all things related to your insurance policies and processes, as well as answer some of the insurance questions our team […]