December 2024 Newsletter: Goodbye 2024

As we wrap up 2024, let’s look back at GIO’s year. 

GIO’s New Blog

This year General Insurance OmbudService (GIO) launched a monthly blog! Written by GIO’s knowledgeable team, the goal of our blog is to help you better understand all things related to your insurance policies and processes, as well as answer some of the insurance questions our team hears from Canadians every day. See all our blogs here.

December’s blog answers everything you need to know about vacant properties and how it might affect your insurance coverage. Read December’s blog here.

Annual Report

GIO is pleased to share this year’s Annual Report, which is available for download in English and French. Click here to read the report.

Annual General Meeting 2024

On October 22, GIO held its Annual General Meeting to celebrate GIO’s busiest year to date. GIO staff, stakeholders, and the Board of Directors traveled to the InterContinental Centre in Toronto, Ontario, to review GIO’s success over the last year.

GIO on the Move: 2024 Recap

This year, the GIO team was busy attending conferences and meetings across the country. Some highlights from the year are included below.

Our team at Journée de l’assurance in Montreal in March.

GIO Team at the Ontario Insurance Adjusters Association Claims Conference in Toronto in April.

GIO team in Vancouver at the National Insurance Conference of Canada in September.

Our team at the INFO Network Members Conference in Toronto in October.

Were you affected by a natural disaster in 2024?

Settling insurance claims on natural disasters in 2024

If you suffered damage from a natural disaster in 2024, including flooding, hailstorms, or wildfires and have questions or concerns about your insurance claim, there is free, independent, and impartial help available from the General Insurance OmbudService (GIO).  

Read more here.  

Holiday Closure

GIO will be closed for the holidays as of noon on December 24, 2024, and will be reopening January 2, 2025. 

Wishing everyone a safe and happy holiday. We look forward to supporting you in the new year! 

Looking to provide more information about GIO to your members or staff?

If your organization would like a free virtual presentation on:

What GIO is and how we can help
How to make a complaint to GIO
Frequently Asked Questions about GIO’s complaint process

Please contact admin@giocanada.org for more information.

What’s coming up for GIO

As we move into 2025, we will continue to provide Canadian consumers with free, impartial, and independent help with their insurance disputes.

Connect with GIO

Stay in-the-know with the latest extreme weather news, get tips on everything insurance related and more by connecting with GIO on social media and by subscribing to our newsletter: 

Photo: Aaron Burden

Courteous, empathetic, timely and very thorough. Fantastic service. Thank you so much!

Consumer testimonial

The GIO team member's directions were clear & definitely helped me understand my rights as well as the next steps. It’s not resolved yet but it’s in progress. I just want to say thank you to GIO for their professionalism and superior handling of my complaint. I learned a lot and enjoyed it during this unfortunate event because of their clear & friendly way of explaining together with clear email communication. Thank You Very Much.

Consumer testimonial

Everything that the GIO team member said was very helpful and they were very pleasant to talk to. They gave me a lot of information that was and is going to help us to proceed with the insurance company. I enjoyed talking to them, they took their time and explained everything. The only other thing I would like to say is that when talking to the GIO team member, it was like talking to a friend that really wanted to help, which is a good thing and has helped me. More people should be like them!

Consumer testimonial

I was given a path to resolve my issue. The GIO officer I got was tremendously helpful, polite and courteous. I was informed by the GIO Officer of options that would help resolve my issue. To be frank, I've never met this Officer, I've only dealt with them on the phone, I must say that they exceeded my expectations from a professional perspective, well versed in the insurance industry as well, answered any question I had.

Consumer testimonial

Was provided all the information we needed in a very quick, clear and friendly manner. Really appreciate the help received from the GIO officer.

Consumer testimonial

The service officer I spoke with was very knowledgeable, helpful, and courteous. Exceptional service. In fact, it fully resolved my situation (with a result that I am very pleased with).

Consumer testimonial

The GIO team member I spoke to was exceptional! Took the time, great listener and explained the broader picture very well!!!

Consumer testimonial

The officer I got on the phone was super friendly and helpful with information that I needed!

Consumer testimonial

The GIO team member I spoke to was a phenomenal and informative resource. It was a pleasure to talk to them.

Consumer testimonial

The GIO provided the exact information I needed to discuss with my insurer and my complaint was resolved by the Ombudsman at Allstate. Thank you!

The GIO team member I spoke to was very friendly, and helped me understand my issue more clearly. Was a calming help to me at that time when I needed it. With the advice they gave me, my issue was resolved on the next call to my insurance company.

Consumer testimonial

When the insurance company hadn’t responded, I reached out to the GIO, and they went above and beyond to further assist me! Much appreciated! Excellent service to date and the first time (in 14 months) someone has shown an ounce of compassion or empathy!

Consumer testimonial

The GIO team member I spoke to should be the blueprint on communication! Their handling shows someone who has a passion for people and their role in the organization. Thank you!

Consumer testimonial

The GIO team member I spoke to was wonderful to deal with. They understood, were compassionate, informative, and prompt- great service.

Consumer testimonial

The GIO team member I spoke with guided me so clearly and nicely. I really appreciate it, thank you once again to them.

Consumer testimonial

I first had a dialogue with this GIO team member in 2007. I've worked for two MPPs and I've used this GIO team member occasionally for constituents I work with. This Officer and the Team at GIO have been wonderful to work with when needed.

Consumer testimonial

I have to say amazing customer service. I dealt with the GIO and they were fast, effective, knowledgeable and extremely helpful. They guided me towards the right path and patiently explained the process. I was impressed that I got a response same day.

Consumer testimonial

For me, this experience with GIO was a 10/10. I knew I had been wronged by my insurance provider but initiating a small claims court process was not something I wanted to pursue. If you ever need a spokesperson for the value of GIO, I’m your man!

Consumer testimonial

I am certain without GIO’s review, my insurance company would not have re-examined the file.

Consumer testimonial

As a result of an insurance claim issue, I contacted the General Insurance OmbudService (GIO) today. It was a pleasure to speak with them. They were a breath of fresh air. My experience with the GIO was outstanding due to their exceptional customer service manner, professionalism, and knowledge of insurance policies. They treated my concern with the highest priority and gave me the feeling that I was being heard.

Consumer testimonial

December 2024 Newsletter: Goodbye 2024

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