Intense flash flooding that occurred in Toronto and other parts of southern Ontario between July 15-16, 2024, is estimated to have caused over $940 million in insured damage, according to initial estimates from Catastrophe Indices and Quantification Inc. If you were impacted by the flash flood and have not settled your claim with your insurance company, GIO is here to help. If you require relief or additional information, please see the below links for more assistance:
To learn more about Toronto flash flood, see the Insurance Bureau of Canada (IBC)’s page here.
For more information about flood claims in Toronto, see the City of Toronto’s website here.
For more information on the City of Toronto’s Basement Flooding Protection Subsidy Program, click here.
GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. GIO can provide advice on dealing with your insurance company as a first step. If you are not satisfied with the decision from your provider on your claim, GIO can help resolve your claim.
If you’d like to submit a claim visit here.
FAQs
What is the cost to use GIO’s services?
All of GIO’s services are free of charge to any home, auto or business insurance policy holder of a subscriber company. We offer services in both English and French, anywhere across Canada. GIO also offers on-demand translation services by phone for those who speak another language.
How and when can I make a complaint about an insurance claim related to the Toronto flash flood?
Before we can review your complaint, you must first try to resolve your complaint with your insurance company. Once you receive a Final Position Letter from your insurance company and you remain unsatisfied, you can bring your complaint to GIO for review.
Are you independent from my insurance company?
GIO is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. Our employees are impartial professionals with experience in the insurance industry and related sectors, but with no direct ties to specific insurance companies or their boards of directors. We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.
Photo: Nitsa Mahsa