In March 2025, an ice storm in Ontario and Quebec caused an estimated $466 million in insured damages according to Catastrophe Indices and Quantification Inc. (CatIQ). If you were impacted by the ice storm and are not satisfied with the ultimate decision from your provider on your claim, GIO is here to help. If you require relief or additional information, please see the below links for more assistance:
To learn more about ice storms and insurance, see here.
For more information and financial assistance, see the Ontario Municipal Ice Storm Assistance here or the Government of Quebec’s Safety procedures during an ice storm here.
For more information on insurance and severe weather events, see the IBC’s website here
GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. GIO can provide advice on dealing with your insurance company as a first step. If you are not satisfied with the decision from your provider on your claim, GIO can help resolve your claim.
If you’d like to submit a claim visit here.
FAQ
What is the cost to use GIO’s services?
All of GIO’s services are free of charge to any home, auto or business insurance policy holder of a subscriber company. We offer services in both English and French, anywhere across Canada. GIO also offers on-demand translation services by phone for those who speak another language.
How and when can I make a complaint about an insurance claim related to the ice storm?
Before we can review your complaint, you must first try to resolve your complaint with your insurance company. Once you receive a Final Position Letter from your insurance company and you remain unsatisfied, you can bring your complaint to GIO for review.
Are you independent from my insurance company?
GIO is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. Our employees are impartial professionals with experience in the insurance industry and related sectors, but with no direct ties to specific insurance companies or their boards of directors. We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.
Photo: Maria Zavate