A storm on July 1 was a one in 200-year rainfall event that flooded hundreds of basements and streets in Ottawa’s west end. Environment Canada reported 118 millimeters of rain at the Ottawa airport, and the city has received over 5,400 reports of basement flooding.
If you suffered damage from the flooding and have questions or concerns about your business, auto or home insurance, GIO is here to help.
For more information on flooding and insurance, see below:
Flooding: What you need to know and how to prepare
Water Damage & Insurance: What will my insurance cover?
For more information and resources:
City of Ottawa Resources and information for residents impacted by the July 1 extreme weather event
City of Ottawa Support Programs
City of Ottawa: Insurance and claims
Ottawa Public Health: Residential Flooding Resources
GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. You must first try to resolve your dispute with your insurer, but if you are not satisfied with the ultimate decision from your provider on your claim, GIO can help resolve your dispute.
If you’d like to submit a claim visit here.
FAQ
What is the cost to use GIO’s services?
All of GIO’s services are free of charge to any home, auto or business insurance policy holder of a subscriber company. We offer services in both English and French, anywhere across Canada. GIO also offers on-demand translation services by phone for those who speak another language.
How and when can I make a complaint about an insurance claim related to the flooding in Ottawa?
Before we can review your complaint, you must first try to resolve the issue with your insurance company. Once you receive a Final Position Letter from your insurance company and you remain unsatisfied, you can bring your complaint to GIO for review.
Are you independent from my insurance company?
GIO is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. Our employees are impartial professionals with experience in the insurance industry and related sectors, but with no direct ties to specific insurance companies or their boards of directors. We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.
Photo: Christian Lue