If you were impacted by the wildfires in Halifax and Shelburne County, Nova Scotia and have questions or concerns about your business, auto or home insurance, GIO is here to help. If you require immediate relief, please see the below links for more assistance:
If your business has been affected by the wildfires, the Government of Nova Scotia has set up relief here.
If you require emergency lodging, food, clothing or personal services, the Canadian Red Cross has created emergency and disaster services here.
If you require on-the-ground insurance assistance, IBC has deployed its Community Assistance Mobile Pavilion (CAMP) to provide insurance information to affected residents. Read more about it here.
GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. GIO can provide advice on dealing with your insurance company as a first step. If you are not satisfied with the decision from your provider on your claim, GIO can help resolve your claim.
If you’d like to submit a claim visit here.
What is the cost to use GIO’s services?
All of GIO’s services are free of charge to any home, auto or business insurance policy holder of a member company. We offer services in both English and French, anywhere across Canada.
How and when can I make a complaint about an insurance claim related to the wildfires in Halifax and Shelburne County, Nova Scotia?
Before we can review your complaint, you must first try to resolve your complaint with your insurance company. Once you receive a Final Position Letter from your insurance company and you remain unsatisfied, you can bring your complaint to GIO for review.
Are you independent from my insurance company?
GIO is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. Our employees are impartial professionals with experience in the insurance industry and related sectors, but with no direct ties to specific insurance companies or their boards of directors. We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.