We appreciate your patience as we respond to a higher than usual volume of inquiries. If you have already left a voicemail or submitted an online complaint, rest assured that your inquiry has been received and we will contact you once it has been reviewed. Please note that duplicate inquiries can further delay our response times. 

Wildfires in Manitoba

Insured losses from the Flin Flon, Manitoba and La Ronge, Saskatchewan wildfires are estimated to have caused nearly $300 million in damages, according to Catastrophe Indices and Quantification Inc. (CatIQ). Nearly 40,000 people had to evacuate from the out-of-control blazes, and IBC estimates that wildfires burnt approximately 5 million hectares of land in Manitoba and Saskatchewan this year. 

If you were impacted by the wildfires in Manitoba and are not satisfied with the ultimate decision from your provider on your claim, GIO is here to help. If you require relief or additional information, please see the below links for more assistance:   

For more information on wildfires and insurance, visit our disaster page here or IBC’s website here.

For more information on financial assistance available for wildfire damage, see the Government of Manitoba’s website here. 

GIO is an independent body set up to help Canadians find a fair resolution to disputes with insurance providers. You must first try to resolve your dispute with your insurer, but if you are not satisfied with the ultimate decision from your provider on your claim, GIO can help resolve your dispute. 

If you’d like to submit a claim visit here. 

FAQ 

What is the cost to use GIO’s services? 

All of GIO’s services are free of charge to any home, auto or business insurance policy holder of a subscriber company. We offer services in both English and French, anywhere across Canada. GIO also offers on-demand translation services by phone for those who speak another language.

How and when can I make a complaint about an insurance claim related to the Manitoba wildfires?

Before we can review your complaint, you must first try to resolve the issue with your insurance company. Once you receive a Final Position Letter from your insurance company and you remain unsatisfied, you can bring your complaint to GIO for review. 

Are you independent from my insurance company?

GIO is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. Our employees are impartial professionals with experience in the insurance industry and related sectors, but with no direct ties to specific insurance companies or their boards of directors. We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.

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