Policy Holders
we're here to help

We provide free and impartial help – independent from the insurance industry – for your home, automobile and business insurance disputes

Our Process

Disputes between consumers and their insurance companies can often be quickly and easily resolved. Problems sometimes arise over a simple misunderstanding.

Our Member Companies

We are pleased to provide you with the following list of Canadian general insurance companies who are members of the General Insurance OmbudService.

News & Updates

Read the latest news from GIO as well as our monthly blog series written by GIO’s Consumer Service Officers to help you better understand all things related to your insurance policies and processes, as well as answer some of your most frequently asked questions.

Natural disaster support and prevention

If you have been impacted by a natural disaster (such as a tornado, wildfire, flood, ice or snow storm, etc.) and have an unresolved claim with your insurance provider, GIO is here to support you.

Start a Complaint

Our experienced and courteous Consumer Service Officers will review your concerns and engage in a friendly and informal discussion aimed at guiding your issue toward resolution.

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