GIO is here to help consumers work out issues they are having with their insurance companies before they become protracted or difficult to address.
Any home, car or business insurance policy holder who has a concern, problem or dispute with a GIO member company can use our service. The types of consumer complaints that GIO generally deals with include claims, interpretation of policy coverage, policy processing and handling. GIO Consumer Service Officers can only review a case once the policy holder has received a final position letter from their insurance company.
GIO’s experienced Consumer Service Officers (CSOs) will review a matter to determine if it falls within our mandate. For complaints outside of our mandate, our CSOs will review other options available to the consumer.
All GIO services are free to consumers.
The first step of insurance resolution is to try to solve the issue directly with your insurance company.
The Senior Adjudicative Officer’s conclusion and non-binding recommendation is the final stage of GIO’s services. If you or your insurance company do not accept the non-binding recommendation, then you may wish to consider legal action. None of the services provided by GIO will affect your legal rights or the rights of your insurance company. Any further action you may wish to take is up to you.
General Insurance OmbudServiceService de conciliation en assurance de dommages
4711 Yonge Street, 10th floorToronto, ON M2N 6K8Tel 1-877-225-0446Fax 416-299-4261
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Our experienced and courteous Consumer Service Officers will review your concerns and engage in a friendly and informal discussion aimed at guiding your issue toward resolution.