Trends Report
While addressing consumer concerns, our team continuously monitors and analyzes the topics being raised by consumers. Last year, we began reporting on these industry trends.
Between July and December 2025, several recurring themes emerged, but we are most encouraged by one area that has received significant attention in recent years. While overall case volumes have increased, the proportion related to claims processing delays has steadily declined over the past two years, indicating meaningful improvement in that area.
Read our latest industry trends report here.
Board of Directors Certificate – Guest Speakers
GIO’s Independent Director, Ontario, Penny Collenette, and CEO and Ombudsman, April Schulze, are speakers in a new program offered by the Faculty of Law at the University of Ottawa: the Board of Directors Certificate: Legal and Ethical Governance.
This new program is designed to help professionals build their legal knowledge, ethical judgment, and governance skills.
The session led by Penny and April focused on board culture as a strategic asset, how trust is built and sustained, why constructive dissent is essential, the importance of clear roles and boundaries, and how culture shapes the board’s response to crisis.
Read more about the program here.
Highest Number of Contacts in 2025
In 2025, the GIO surpassed its highest number of contacts for the second consecutive year in a row, responding to 7,330 consumer inquiries. This represents an increase of 17% compared to 2024. Of the 7,330 contacts, 550 progressed to our investigative Informal Conciliation stage, with 6 advancing to Mediation and 2 to Senior Adjudication.
We are proud that over 80,000 Canadians have placed their trust and confidence in the GIO over the last two decades.
Latest Blog Posts
Our monthly blogs are designed to help you better understand your insurance policies and address common questions our team receives. If you haven’t had a chance to read them, check out our latest blogs below:
Why Misrepresentation Matters: What Every Insurance Consumer Should Know
An insurance policy is a legal contract between you and your insurer, and like any contract, both parties have obligations. While many consumers focus on the protection insurance provides, they may not fully appreciate how important the information they provide to their insurer really is. Accuracy and honesty aren’t optional, they’re essential. This is where misrepresentation becomes an issue.
What is a Proof of Loss in Canada? Why it matters when filing an insurance claim
When you file an insurance claim in Canada whether for a car accident, home damage, theft, or another insured event, there’s a good chance your insurance company will ask you to submit something called a Proof of Loss.
In this blog, we’ll dive into what a Proof of Loss is and why it’s important to help you be better prepared and avoid delays in getting your claim processed.
What’s coming up for GIO:
Events
The GIO team will be attending the Ontario Insurance Adjusters Association 2026 Claims Conference in Toronto on March 26 and the Journée D’assurance in Montreal on March 31.
As always, we will continue to provide Canadian consumers with free, impartial, and independent help with their insurance disputes.
Connect with GIO
Stay in-the-know with the latest extreme weather news, get tips on everything insurance related and more by connecting with GIO on social media and by subscribing to our newsletter:
Photo: Kym MacKinnon