GIO’s services are independent, free of charge, and available in French and English. Our knowledgeable staff can answer questions about your insurance policy and will ensure you get a prompt response to your insurance complaints.
Any property and casualty insurance policy holder in Quebec who has a concern, problem or dispute with a GIO member company can use our service. The types of consumer complaints that GIO generally deals with include claims, interpretation of policy coverage, policy processing, and handling.
Some matters are beyond the scope of GIO services. These include:
General Insurance OmbudServiceService de conciliation en assurance de dommages
4711 Yonge Street, 10th floorToronto, ON M2N 6K8Tel 1-877-225-0446Fax 416-299-4261
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