Free, independent help with your insurance disputes in Quebec

GIO’s services are independent, free of charge, and available in French and English. Our knowledgeable staff can answer questions about your insurance policy and will ensure you get a prompt response to your insurance complaints.

Get to know us

Quebec

We are here to help

Any property and casualty insurance policy holder in Quebec who has a concern, problem or dispute with a GIO member company can use our service. The types of consumer complaints that GIO generally deals with include claims, interpretation of policy coverage, policy processing, and handling.

GIO’s services are independent, free of charge, and available in French and English. Our knowledgeable staff can answer questions about your insurance policy and will ensure you get a prompt response to your insurance complaints.

Some matters are beyond the scope of GIO services. These include:

GIO’s experienced Consumer Service Officers (CSOs) will review a matter to determine if it falls within our mandate. For complaints outside of our mandate, our CSOs will review other options available.

Find out if your insurance company is a member of GIO.

Submit a complaint.

Learn about our process.

Find out how to contact us.

By continuing your navigation on this site, you are accepting the use of cookies. These are designed to improve your user experience on our site by collecting traffic statistics and information on your behaviour.

Skip to content